YOUR BOOKING IS WITH GENTAO LTD
In these terms and conditions, references to "the Company", "we", "us" or "our" mean USIT (our registered office is at 29-31 South William St, Dublin, DO2 EY96 and our company number is 670958). References to "you", "your" and "participant" are references to you and all the persons named in your booking.
All applications will be considered in order of receipt. However, the Company reserves the right to decline any bookings in which case all monies will be refunded, minus a £25/€30 administration fee. Written acceptance to the program will be emailed to you as soon as possible following receipt of a complete application form and appropriate payment. Places on program are limited and offered on a first-come, first-served basis. Where all the program places for the selected departure date have been filled, the Company will contact the applicant and offer an alternative. If this is unsuitable the online payment will be refunded. Depending on the booked program, applications must typically be made at least 6-12 weeks before the intended departure date. The applicable application details are documented in the respective program terms or you can contact the Company. The applicant must supply the Company with a valid email address, which will be used by you for the entire duration of your stay in the US. This must be your own personal email address. You cannot supply a friend’s email address as this will not be accepted. It is the sole responsibility of each applicant to ensure that they have given us a valid email address, and any information not received due to failure or inadequate email address will not be the responsibility of the Company
When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure that all the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. You authorize the Company to liaise with the Emergency Contact listed on your application form as it deems necessary. In the unlikely event that you are unhappy with any service provided by the Company, its suppliers, affiliates or agents, you must first inform the supplier of the service in order to give them the chance to rectify the problem. If the supplier does not satisfactorily rectify the problem, you must put your complaint in writing to the supplier and at the same time inform the Company by e-mail or in writing. the Company will do its best to rectify the problem. If you are still unhappy with the way that your complaint has been addressed, you may escalate it to our Customer Relations Department by emailing firstname.lastname@example.org.
Payments can be made by Visa or MasterCard and may be subject to a credit/debit card fee that depends on the respective card and will be advised at time of payment. Diners Club and American Express are not accepted. the Company reserve the right to refuse personal cheques as a method of payment. We reserve the right at our absolute discretion to decline or accept bookings made from outside the country where the booking is placed. Any automatic booking confirmations for such bookings are conditional and may get cancelled after assessment by the Company, in which case the customer will be informed by the Company. Any confirmed booking is subject to your credit / debit card approval for the transaction. If your credit / debit card is not approved, we will attempt to contact you but hold no responsibility for any subsequent non provision of services in the event we are unable to establish contact with you. The specific payment terms for each program are documented in the respective program terms and conditions. Your program payments to the Company remain valid for a period of 24 months from the date of payment. Should your booking remain idle for a period of 24 months or longer, your booking will be deemed as no longer active and will be paused, with no refund due. Customers will need to contact us in writing to resume their booking.
The Company deposit is protected for life and you can use your deposit payment against any other Company product. Deposit amounts vary by program and you should refer to your program specific conditions. Your deposit has no cash value, is non-refundable and only one lifetime deposit can be used per person per product booked. Once your application has progressed to placement or visa application stage your deposit will be deemed 'used' and will therefore be non-transferable.
CHANGES TO YOUR BOOKING
Please note that all reservation changes are subject to availability and the terms and conditions of the services purchased. The name you provide for the booking must be the same as on your passport. Whilst we do our best to make such a change if necessary, please bear in mind that many suppliers of travel services, airlines or international visa & immigration departments treat a name change as a cancellation, so the conditions and cancellation charges per booking confirmation will apply.
Cancellations are deemed to be requested when written notification is received by the Company and will incur charges. These charges can be up to 100% of the cost of the program, regardless of whether travel has commenced. Fees will also apply where a program booking is changed. If you decide to cancel from the program, the respective cancellation conditions of the program apply. These specific cancellations are documented in the program terms or can be requested from the Company. In the following cases, no refund will be received: a. A candidate cancels their program after they have started their work abroad program. b. A placement is cancelled by the host for cause or due to candidate misconduct. c. A candidate misrepresents themselves, breaks any laws or harms the reputation the Company, the local co-operator or the host
IMPORTANT NOTE - CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics/pandemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. In the event of any of our suppliers becoming insolvent, the Company will make all reasonable efforts to find an alternative supplier within reasonable time frames. Refunds will be offered as per our program cancellation terms & conditions.
PASSPORTS, VISAS & IMMIGRATION
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accepts any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. There may be specific visa requirements for the booked program, and these are documented in the program-specific terms. You can also contact us for specific details.
TRAVEL ADVICE AND VACCINATIONS
You should refer to the travel advice posted by the responsible authority of your country for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
Travel insurance is a vital part of your arrangements and adequate travel insurance is mandatory for all participants. Either the insurance offered through the Company or an acceptable alternative must be purchased, and proof provided to the Company before departure. For your benefit, the Company have worked in partnership with insurance providers to develop a bespoke insurance offering. The bespoke policy has been specifically designed in partnership with the Company, to cover activities you are likely to partake in on a trip. Insurance can be added at any time prior to departure and a free quote can be obtained by contacting the Company.
To the extent permitted by law, neither the Company nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under the applicable law. This liability clause is subject to your rights under the applicable law and nothing in these terms and conditions is intended to limit any rights you may have under the applicable law.
OUR RESPONSIBILITY FOR YOUR ARRANGEMENTS
We have taken all reasonable care to make sure that all the services that make up the arrangements made by the Company are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be different compared to your home country. Our liability will be limited in accordance with the contractual terms of the companies that provide the travel services and work placements and any relevant international convention.
YOUR WORK PROGRAM CONDUCT
By joining a program you agree:
© GenTAO Ltd trading as USIT is a company registered in Dublin, Ireland with Registered Company No. 670958 and registered address at 29-31 South William St, Dublin, Ireland, D02 EY96.