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The legal stuff

Work Canada T&Cs

USIT Work Canada Terms and Conditions for your booking.

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The Work Canada program is offered by JENZA Travel Limited trading as USIT (the “Company”). The program is designed to support participants to complete the steps required to obtain an IEC Working Holiday Visa issued separately by Citizenship and Immigration Canada (CIC).

By joining the program you are bound by the company’s general terms and conditions which are listed HERE.

1. Program inclusions

  • If you are booked on to our Kickstart program you will receive:
  • 24-month insurance policy
  • Guidance on applying for the IEC Working Holiday visa
  • Guidance on how to set up a bank account and social insurance number

    If you are booked on to our Ultimate program you will receive:

  • 24-month insurance policy
  • Guidance on applying for the IEC Working Holiday visa
  • Guidance on how to set up a bank account and social insurance number
  • 5 nights arrival accommodation
  • 24-month ground support from the team in Canada

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?


  • Stage 1 – Full Payment

After booking onto the program, you will receive the visa guide on how to apply for the IEC visa. After obtaining the visa, you will receive guidance from us about bank accounts and Social Insurance numbers. We will send you your insurance policy once you have let us know your flight details.

Stage 1 - At the time of booking your Work Canada program, you must pay the full amount which is made up of a non-refundable deposit and final payment. Once you have paid this fee, we will send you guidance on how to apply for the IEC working holiday visa. Once the visa is approved, you will need to let us know so that we can send you further guidance on bank accounts, social insurance numbers and your insurance policy.


  • Stage 1 - Visa Gudiance Fee Receive welcome email. Apply for the IEC visa with our visa guidance. Inform the company once you have received your ITA so that you can receive the 2nd set of guidance. Inform the company when you receive your Port of entry letter

  • Stage 2 - Confirmation Fee

You confirm which date you would like to land in Canada. The Company will officially book you on to the specified welcome date. Receive your insurance policy. Once you arrive in Canada, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Canada program, you must pay a non-refundable Visa Guidance Fee. You acknowledge that your application cannot progress further until you have obtained the port of entry letter. If you don’t pay the second payment, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 - Your confirmation fee will be due after your initial deposit. This payment will allow us to book your arrival accommodation and issue you with your insurance policy. This payment must be made at least 8 weeks prior to your intended arrival date

What fees will you need to pay to third parties?

Visa fee paid directly to Citizenship and Immigration Canada (CIC). For updated prices, please click here.

  • Police checks
  • Return flights
  • Proof of funds (you must be able to show proof that you have at least $2500 CAD in support funds)
  • Additional accommodation after your first 2 nights included in the package
  • Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of receiving our visa guidance. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Canada.

Date changes might be available for your arrival but will incur the following costs:

  • 7 days or more before your booked date: free date change
  • Within 7 days of your booked date: €350

All date changes are subject to availability.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

4. Program cancellation

The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a €25 administration fee. The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:


  • Cancellation after booking: 100% (no refund due)


  • Cancellation received before you interview with an employer: full refund available on confirmation fee
  • Cancellation received after a job offer: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the program department.

5. Visa

Working Holiday IEC Visa Eligibility:

  • Must hold a valid passport from one of the countries listed here
  • Must be aged 18-35 (30 for some nationalities listed here)
  • Must not have previously held a Working Holiday IEC Visa (unless applying for a Recognised Organisation program)
  • Must have a minimum of $2,500 CAD in support funds
  • You must hold a medical insurance policy for the duration of your visa. If you have a policy that is for a shorter duration, your visa might only be granted for that duration when you enter Canada.

The requirements of the Working Holiday IEC Visa are subject to Citizenship and Immigration Canada (CIC) approval and may change without notice.

Visa conditions

  • Open work permit, allowing you to work for any employer
  • Visas are issued at the discretion of Citizenship and Immigration Canada (CIC).
  • The Company do not accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply.
  • The visa cost is set Citizenship and Immigration Canada (CIC) and is subject to change without notice. The Company will notify participants of any change to the advertised cost.
  • Where there is an increase in the visa cost, the participant will be responsible for meeting such costs.

6. Additional program documentation and fees

To apply for your Canadian Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday IEC Visa. You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our  General Terms and Conditions.

9. Job support

  • It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available
  • For participants on our ultimate programme, we do not guarantee any job locations in Canada.
  • Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer.
  • It is up to each participant who has availed of job assistance to apply for an interview for their Canadian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.
  • Participants acknowledge that the nature of employment for seasonal positions may be influenced by local weather conditions. While the employer will endeavour to provide the agreed-upon number of hours, there may be circumstances beyond their control where it becomes unfeasible to fulfil the initially agreed hours.
  • The contract that a participant signs is between themselves and the host employer. The Company is not involved in this process and can’t be held accountable for any deviations from contract terms. Any disputes must be raised directly with the host employer.

10. Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Canada team. If a visa is refused for reasons previously undisclosed, no refund will be given.

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© GenTAO Ltd trading as USIT is a company registered in Dublin, Ireland with Registered Company No. 670958 and registered address at 29-31 South William St, Dublin, Ireland, D02 EY96.