Work for USIT

Fancy a career with USIT?

USIT staff work hard and play hard! Our customers comment on our friendly, enthusiastic and energetic staff, always willing to go that extra mile - with a smile! We are on the look out for the ideal USIT recruits and welcome applications all year round.

Current Openings

Network/Helpdesk ExecutiveDublin

We are seeking a Technical Support Executive in both a “Triage” and direct support capacity to deal with the day-to-day hardware/software support issues arising within the company. The role will be a go to person for co-ordinating and delegating issues to be resolved and will involve interaction with both business and technical colleagues on a daily basis for support issues. The successful candidate will be expected to demonstrate their experience/ability to work in a team, both accepting and providing direction as appropriate. Your primary role will be in Technical Support/Helpdesk management but there is potential to be involved in Project related work.

Skills/Experience required (Essential)
  • 3-4 Years Networking experience
  • Good Working knowledge of Windows desktop environments, printers, etc.
  • Microsoft server; PBX and Telecom systems essential
  • Good diagnostic skills, coupled with an ability to follow issues through to completion and documentation.
  • Monitor System Performance and complete hardware and software upgrades
  • Implementation of I.T. related projects
  • Suggest, design, implement and deploy new technologies to help achieve business goals
  • Provide Security Administration of infrastructure
Personal Characteristics
  • An interest in/love of all things network with a view to advancing professionally in a technical capacity
  • Excellent communication skills, both at a technical and non-technical level.
  • Ability to work in a team environment within the department and to liaise with other departments within the organisation.
  • The ability to adapt to new technologies and to be flexible in your working role.
  • A positive attitude to problem-solving
  • Any IT Qualifications held would be a distinct advantage but your experience & Interest may be the best qualifications!
Some of your Responsibilities
  • Provide 1st to 2nd level helpdesk support to all departments within the company for PC hardware/software and application related issues.
  • Diagnosis of desktop, server and printer problems
  • Managing and monitoring network and firewalls
  • Network and application security
  • Security hardening of servers and applications
  • Troubleshooting server, application and network issues
  • Timely resolution of issues where possible, or escalation to second level support and/or contracted support providers where necessary
  • Logging of all support issues through call management software
Location

Dublin City Centre

Payment

Negotiable

To apply for this position

Please forward your CV and cover letter to email: justin.smith@usit.ie

Experienced Travel Consultant - USA Visa ProgrammesDublin

Experienced Travel Consultants Required for our Head Office in Dublin - Competitive salary, fast-paced career plus the best incentives in the business!

USIT is an exciting destination for those in search of a rewarding, varied and exciting career in an established market leading agency. We are looking for a travel consultant to be based in our US Visa section.

Your main responsibility will be to maximise sales of our US visa programmes.

Monday to Friday 9 to 5.30

Principal Duties:
  • Selling travel services to target market.
  • Delivering a high level of customer service.
  • Implementing applicable administration procedures.
  • Cash management
  • Involvement in promotional events
  • Liaise with Marketing & Product departments on promotions
The following criteria are key to the role:
  • At least one-year experience in Travel and/or Sales Role
  • 3rd Level Qualification in a suitable field
  • Proven track record of sales ability and target driven attitude.
  • Excellent presentation skills and communication skills
  • Energetic and a Team Player
  • In-depth knowledge of a GDS preferably Amadeus
  • High regards for customer service excellence.
Location:

Dublin City Centre

To apply for this position:

Please forward your CV and cover letter to email: melanie.young@usit.ie

USA Programmes Co-OrdinatorDublin

USA Programmes Co-Ordinator Required for our Head Office in Dublin

Principal Accountabilities:
  • Responsible for USA Programmes sales using our point of sale system
  • Developing and creating new target markets for USA Programmes
  • Contacting all potential applicants on daily basis.
  • To be cost focused at all times.
  • Responsible for correspondence with clients.
  • Implement all Usit’s procedures in relation to bookings, issuing appropriate work & travel documentation with correct terms & conditions, cash up mgt, payment terms as well as delivering a high level of customer service.
  • To prepare and deliver presentations on the Graduate & other USA programmes.
  • Manage cash and lodgements on a daily basis.
  • Assist with marketing material / newsletters
  • Attend appropriate events inside / outside USIT
The following criteria are key to the role:
  • Proven track record of sales ability and target driven and excellent customer service.
  • Excellent presentation skills
  • Amadeus efficient
  • In depth knowledge of international travel
  • Driven with high energy levels and a lateral thinker
  • Multi-tasking, excellent organisational skills and attention to detail essential
  • Self-motivation with a desire to build your own client base
Location:

Dublin City Centre

To apply for this position:

Please forward your CV and cover letter to email: melanie.young@usit.ie

Camp USA Promoters College CampusesNation-wide

Working a few hours each week this opportunity will enable you to build your CV, gain valuable work experience in marketing, promotions and the travel industry whilst earning travel vouchers redeemable in any USIT nation-wide.

The purpose of the position:

To increase awareness of the USA Camp Counsellor Programme amongst students, lecturers and relevant points of contact on campus.

Principal Responsibilities:
  • Distribution of Camp USA programme materials on and off campus
  • Identify key events in your college for USIT to attend and/or sponsor
  • Assist with facilitating USIT to present on campus to students interested in the programme.
  • Promote the Camp Counsellor Programme through your own social media accounts & other networks.
  • To host a table at your college 2 times per month for 1 hour.
  • To assist promoting the programme by attending a webinar with the Development Exec.
  • To generate other ideas for recruiting counsellors for the Camp USA programme.
  • To provide bi-weekly summary report to head office.
The Ideal Candidate will have:
  • A keen interest in travel and/marketing and has worked at a summer camp in the USA.
  • An approachable, outgoing, enthusiastic and energetic outlook
  • Ability to work on own initiative and as part of a team
  • Ample time to dedicate to fulfilling the tasks above
  • Keen eye for detail
Payment:

Payment is made in the form of travel vouchers redeemable in any of our offices nation-wide for any USIT product. Full product training will be provided.

To apply for this position:

Please forward your CV and cover letter to email: patrick.dyar@usit.ie

Travel Brand PromotersNation-wide

Have you a keen interest in Travel? Why not get involved with Irelands leading Student and Youth Travel Company? Working a few hours each week this opportunity will enable you to build your CV, gain valuable work experience in marketing, promotions and the travel industry whilst earning travel vouchers redeemable in any USIT nation-wide. We are looking for a number of people to fill positions in colleges all over Ireland.

Positions available in all colleges for the academic year of 2014/2015.

Calling all enthusiastic and energetic students!

The purpose of the position:

Act as the USIT point of contact on campus whilst increasing the profile and awareness of USIT products, J1 USA, Graduate & Internship Programmes, Camp USA, Work and Travel programmes to Canada, Hong Kong, and other services to students and staff.

Principal Responsibilities:
  • Increase awareness of USIT products and services during the college year, through ongoing promotions via postering and leaflet distribution on and off campus
  • Assistance at road shows and promotions on campus: J1, Work Australia, New Zealand, Canada
  • Identify key events in your college for USIT to attend and/or sponsor
  • Represent USIT on campus at such events
  • Build relationships with Student Unions, career guidance counsellors, language and other college departments
  • enerate ideas for promoting USIT products and services on your campus.
  • Ensure regular feedback to the Marketing Dept, through the completion of bi- monthly reports
The Ideal Candidate will have:
  • A keen interest in travel and/marketing
  • Participated on a USIT work and travel programme e.g. J1/ Work in Canada/Volunteer/ Summer in Europe
  • Previous promotional experience
  • An approachable, outgoing, enthusiastic and energetic outlook
  • Willingness to assist in various promotions throughout the academic year
  • Ability to work on own initiative and as part of a team
  • Ample time to dedicate to fulfilling the tasks above
  • Keen eye for detail
Payment:

Payment is made in the form of travel vouchers redeemable in any of our offices nation-wide for any USIT product. Full product training will be provided.

To apply for this position:

Please forward your CV and cover letter to email: marketing@usit.ie

Online & Sales ExecutiveDublin

We are looking for an ambitious and enthusiastic Online and Sales exec with a knowledge and passion for digital media and sales to join our team.

As part of the USIT inbound team you will work in a fast-paced environment and be responsible for ensuring: online sales, website user experience and booking improvements, working with partners, researching new opportunities in Ireland and abroad, developing web and marketing materials and managing a small team & resource centre

The Work in Ireland Programme is the inbound arm of USIT travel. Students and graduates come from the USA and Canada to experience life in Ireland from anywhere between 4 months to two years. These participants are welcomed to Ireland via an orientation based in our Dublin office. Partners based in the US and Canada are a crucial part to the business.

Responsibilities:
  • Sole responsibility for programme sales
  • Updating and changing the Work in Ireland website with the help of the digital team with user experience improvements, high quality, keyword rich and on-brand content.
  • Liaising with partners
  • Focusing on increasing visitors and improving conversion rates.
  • Planning & delivering email communications to targeted audiences with the marketing team
  • Online channel monitoring and analysis
  • Troubleshooting issues and liaising with relevant departments for resolution.
  • Seeking relevant marketing opportunities for the Work in Ireland website
  • Managing the resource centre where participants are welcomed to Ireland
  • Holding orientations
  • Researching new opportunities for employment and housing for participants
  • Managing customer service queries from programme participants
Skills/Knowledge/Experience:
  • 3rd level degree in international studies/digital marketing/marketing/business studies or related discipline
  • 2 years digital marketing experience
  • Understanding of email and social media best practice.
  • Knowledge of and interest in e-commerce
  • Ability to learn use of systems quickly.
  • Comfortable liaising with partner companies and people
  • Interest in analytics and ability to translate data into meaningful information
  • Excellent literacy skills including writing style, attention to detail and accurate use of the English language.
  • Commercial acumen
Location:

Dublin City Centre

To apply for this position:

Please forward your CV and cover letter to email: darina.carr@usit.ie

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