Work for USIT

Fancy a career with USIT?

USIT staff work hard and play hard! Our customers comment on our friendly, enthusiastic and energetic staff, always willing to go that extra mile - with a smile! We are on the look out for the ideal USIT recruits and welcome applications all year round.

Current Openings

HR Manager (part-time)Dublin

We are seeking a Dublin-based part-time HR manager.

The role is a new role and will suit a proven HR generalist who can be hands-on and do administration as well as add-value in aligning HR strategy to the business goals. The role presents a fantastic opportunity for someone to develop, design and implement policy and process and ultimately a HR framework for the organisation.

Duties

  • Administer and manage HR system and records within
  • Define, develop, update and implement HR policies and practices
  • Support the organisation in the recruitment and selection process
  • Support managers in performance management
  • Develop and induction and on-boarding programme
  • Work with Finance team to support monthly payroll process
  • Ensure compliance with statutory legislation and HR best practice
  • Administer as required any company benefits schemes
  • Ensure appropriate documentation

Skills / Experience

  • Prefer CIPD qualified
  • Excellent organisational and communication skills
  • Solid knowledge of employment legislation and practical application.
  • Customer service mentality and problem-solving skills
  • Ability to act with discretion and diplomacy
  • Self-motivated and able to work autonomously as well as part of team.
  • Able to communicate effectively at all levels of the organisation.
  • Desire to build role to a value-add role in the organisation.

Salary depending on experience.

Applications to opportunities@usit.ie by 10th February 2019

.Net DeveloperDublin

We are currently looking for a highly skilled full-stack .Net Developer.

Responsibilities

  • Design and develop new applications and/or enhancements to existing systems to support business operation
  • Maintain and optimise production applications and SQL databases
  • Design and develop new modules for existing .Net services and applications
  • Design and development of SQL databases, stored procedures, queries and performance tuning
  • Manage reporting services
  • Migration of legacy .Net apps and services
  • Provide production support as necessary

Skills required

  • C#, VB.net
  • Strong SQL skills
  • WCF, REST, Web Services, SOAP, Active directory
  • Git and SVN
  • Node.js and Reporting Services SSRS experience is a plus

Please include examples of your work with your application and a brief explanation of the role you play in each project.

To apply for this position

Please forward your CV and cover letter to email: peter@usit.ie

Sport Support ProfessionalNorth Dublin

In this role, you are responsible for taking inbound calls from potential customers with regards to sports clothing and products. The support professional handles customer inquiries in a professional manner while ensuring the highest level of customer service is provided. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase customer support.

Role & Responsibilities:
  • Offering customer service to end users/dealers in relation to a wide range of products
  • Answering emails from customers/dealers
  • Ensure customer satisfaction by providing timely and accurate information
  • Logging detailed and accurate case notes to ensure optimal assistance for customers
Experience and personal skills needed:
  • Leaving Cert or High School Education
  • Fluency in French and English language
  • Strong typing and computer skills
  • Software related knowledge and aptitude a plus
  • Willing to work flexible hours
  • Enthusiastic and dynamic
  • Comfortable with communicating by phone and mail and you have a good writing expression
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment
  • You are interested in sports and you enjoy different sports activities
  • Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation
Benefits:
  • An exciting full time job in a young international environment
  • Pension plan
  • Excellent company benefits and discounts
  • Possibilities for development and promotions
PLEASE NOTE THIS ROLE IS NOT FOR USIT
To apply for this position

Please forward your CV and cover letter to email: Janet.geraghty@usit.ie

Customer & Ticketing Support – Fixed TermDublin

We are seeking experienced GDS users – Amadeus preferred – for our Head Office in Dublin to work with Customer & Ticketing Support team for the Summer months.

USIT is an exciting destination for those in search of a rewarding, varied and exciting career in an established market leading agency. Travel the world from your desk as you send clients to the four corners of the world and enjoy the best incentives in the business to experience it all yourself!

Principal Duties

  • Servicing Flight Change requests from current customers.
  • Provide GDS Support through Fare building & Issuing of tickets when necessary.
  • Be a team player and help promote a healthy work atmosphere.
  • Responsible for keeping Ticket Losses & ADMs to a minimum for the company.
  • Liaising with partner Airlines on problem tickets & fare loading issues.
  • Work through ticket & fare issues that may occur within the retail network.
  • Be a team player and help promote a healthy work atmosphere.
  • Delivering a high level of customer service.
  • Implementing applicable administration procedures.
  • Cash management

The following criteria are key to the role:

  • At least six months experience in Travel and/or GDS Ticketing or Ticketing Support Role
  • 3rd Level Qualification in a suitable field
  • Proven track record of sales ability and target driven attitude.
  • Excellent communication skills
  • Energetic and a Team Player
  • High regards for customer service excellence.

Please note this is a Fixed Term contract to the end of September 2019 only.

Salary: DOE

Please email your CV to martin.churchill@usit.ie if interested

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